Policy on Student Grievances

GR Group will have a fair and equitable process for dealing with student grievances and appeals.

GR Group is committed to supporting and fully utilising its

Grievance Policy:

All prospective trainees will be provided with a copy of the Grievance Policy and Procedure document.

All disputes or grievances will be handled professionally and confidentially in order to achieve a satisfactory resolution.

All parties will have a clear understanding of the steps involved in the grievance procedure.

Students will be provided with details of external authorities they may approach, if required.

All grievances will be managed fairly and equitably, in a timely manner with GR Group agreeing to attempt to resolve grievances within 5 working days.

Students may raise any matters of concern relating to, for example, training delivery and assessment, the quality of the teaching, student amenities, discrimination and sexual harassment.

GR Group will attempt to resolve all grievances through discussion and conciliation. Where a grievance cannot be resolved through discussion and conciliation, GR Group acknowledges that an appropriate external mediator will be used to resolve the grievance between the parties.

Grievance Procedure

The grievance procedure relating to the delivery of training and/or assessment involves the student initiating:

Discussion with the relevant instructor / facilitator about the grievance.

If the grievance is not resolved at this stage, the grievance can be escalated to the CEO of GR Group Australia for further negotiation.

Should the grievance should still be unresolved an independent, external, mediator will be appointed by GR Group. The results of this mediation will be final with, however, GR Group guaranteeing to advise the student of any other appropriate external body which may be able to provide further advice.